Overview:
If a Tap to Pay transaction is interrupted (due to app closure, network issues, or card issues), Pebl ensures the transaction is either safely canceled or retried.
Step-by-Step Instructions:
If the App Closes During a Payment:
Reopen the Pebl app immediately.
Check the Transactions tab for pending or completed status.
Click on the transaction to view the order information page. This will outline details like card number, time/date - giving you confidence the customer has been charged.
If a Card is Removed Mid-Transaction:
The Tap to Pay on iPhone screens won't show a successful tap if it wasn't done correctly.
Reattempt the payment.
Ask the customer to present their card/device again.
If Payment Fails to Process:
Pebl will show a clear failed transaction message.
No funds will be deducted unless the payment is confirmed as successful.
FAQs and Troubleshooting Tips:
Will a customer be charged twice if I retry the payment?
No, if a payment initially fails - the customer won't be charged twice on the second try. If unsure, ask the customer to check their bank statement.
How do I know if a payment went through?
Always check the Transaction History on the Activity screen in Pebl to confirm. Click on the transaction to view the order information page. This will outline details like card number, time/date - giving you confidence the customer has been charged.