Overview:
If you encounter issues using Tap to Pay on iPhone, this guide outlines common problems and solutions.
💡 Pro Tip
Tap to Pay on iPhone does not work if you're talking on the phone or connected to another bluetooth device (e.g. playing music through speakers).
Step-by-Step Instructions:
Ensure NFC, Bluetooth & Location Services are Enabled:
Go to your iPhone's Settings > Apps > Pebl
Ensure NFC, Bluetooth & Location Services are enabled.
Check for iOS Updates:
Ensure you are running iOS 16.4 or later.
Check in your iPhone's Settings > About.
Look for a software update.
Confirm Device Compatibility:
Tap to Pay only works on iPhone XS or newer.
Check in your iPhone's Settings > About.
Re-register Device if Needed:
In Pebl go to Settings > Company details > Business details > Set up Tap to Pay on iPhone.
Follow the prompts to refresh your Tap to Pay on iPhone connection.
Restart Your Device:
Turn your iPhone on & off and retry.
Other Resources: